XPO Logistics Freight, Inc. Customer Service Representative (Full-Time) in Plainfield, Indiana

Pay starts at $16.80Logistics done differently.At XPO Logistics we know that exceptional customer service is at the heart of our operations. As the Customer Service Representative, you will provide professional customer service to both internal and external customers. You will collaborate with customers and service center personnel to resolve issues.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.What youll do on a typical day:Properly bill shipments pursuant to applicable tariffs and pricing agreementsRecognize and resolve documentation errorsAssist customers via phone, email and fax with inquiries including, but not limited to: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questionsPerform general clerical duties as assigned, including, but not limited to: answering and directing phone calls, filing, data entry and billingProcess over, short and damaged freight and related documentation for customer resolutionAvailability to work a variety of shifts, including days, evenings, nights, and weekends What you need to succeed at XPO:At a minimum, youll need:Previous customer service experienceStrong computer, typing and 10-key skillsAbility to walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slipperyProficiency with Microsoft Office Suite (Excel, Word and Outlook) Itd be great if you also have:Transportation experienceExcellent verbal and written communication skills Be part of something big.XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oral, Toyota and many others. Were the fastest-growing transportation company on the Fortune 500 list and were just getting started.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO