Document Technologies, LLC Lead Service Specialist in Merrillville, Indiana

It's fun to work at a company where people truly believe in what they are doing! Job Description:EPIQ is seeking a qualified candidate for the position of Service Specialist. Responsibilities and Essential Functions:Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophyMaintain a positive team-player mentalityAccurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.Deliver on service commitments in a timely and accurate mannerInvest proper effort and QC approach to deliver highest quality work and serviceComply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookReception:Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitorsAnswer incoming telephone calls and direct call traffic to the proper personTake accurate and complete messages for those employees who may be unavailableGreet and announce visitors in a friendly and business-like manner Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site ManagerProvide excellent client service as the liaison between the Firm/Organization and their building managementAssist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and JanitorResponsible for communicating facility issues with client and assisting where neededFloor Coordination:Provide excellent client service as the first line of contact with the clientResponsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that areaResponsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy CenterRecords Management:Retrieve, compile, and distribute requested records and informationResponsible for document control and records management throughout the information lifecycle for physical and electronic recordsRe-file records, files and record storage containersMaintain accurate records circulation databaseReceive and process records in accordance with established proceduresComply with all business protocol, regulatory and best records management practices and requirementsHospitality Services:Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchensEnsure clients requests for the set-up and use of meeting rooms are handed accurately and proactivelyPlace orders for food and beverages for use during meetings as assignedInspect and ensure that all rooms are clean, stocked with supplies and ready for continual useOrganize and distribute client kitchen suppliesMaintain inventory control and order supplies as neededPerform cleaning, dusting and other incidental tasks as assignedCopy/Print Services:Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requestsFollow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shiftAnswering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requestsDue to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firmSpecific duties as as