DXC Technology Provider Relations Consultant Inhouse in Indianapolis, Indiana

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .

The Insurance/Healthcare job family contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare. Develops and implements general insurance and health policies in accordance with state and federal laws. Provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions. Responds to provider appeals and meets with providers to resolve problems/issues. Provides directions for utilization review. Approves any remedial or recoupment actions associated with escalated claims. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs

Responsibilities:

  • Participates in the identification, documentation, analysis and validation of basic business processes, systems, and solution requirements.

  • Review data and make independent decisions with some direction.

  • Learn policies and procedures as they relate to the contract.

  • Researches components of solutions to problems.

  • Learn how to handle escalated issues from the customer.

  • Supports requirements of business unit.

  • Learn internal processestools.

  • Works effectively in a team environment.

  • Establishes customer satisfaction by responding to requests for dataservice in a timely and quality manner.

  • Ability to take direction and follow general instructions.

  • Manage assignments with limited supervision.

  • Manage requests from customers and leaders.

Education and Experience Required:

  • Bachelor's degree in insurance, healthcare or related field or High School Diploma or equivalent; may hold 2 year post-high school Degree (insurance, healthcare or related field).

  • Typically, 1-3 years of working experience.

Knowledge and Skills:

  • General healthcare knowledge of commercial and government insurance programs.

  • Basic understanding of healthcare related technologies.

  • Basic knowledge of project management, research and problem resolution techniques.

  • Ability to plan and meet deadlines.

  • Ability to communicate effectively with both internal and externalcustomers.

  • Good written and verbal communication skills.

  • Ability to understand instructions and accomplish tasks.

  • Ability to work in a team environment.

  • Good business and technical writing skills to ensure that all documentation meets required standards.

  • Advanced computer skills to minimize training time for organization specific software.

  • Good research skills.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities