Fiserv Business Systems Analyst, Senior in Indianapolis, Indiana

Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About the Business: Fiserv’s Output Solutions division delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

About the Role

  • Determines the internal stakeholders and user groups such as Product Management, Client Services, Implementations, Operations, and Production Technology and works with them to identify the scope, the goal and tasks the requested changes / customization / system must perform.

  • Analyzes the data gathered to create the Business Requirements, User Requirements, Functional Requirements, and Non-Functional Requirements to enable the design and development of the requested changes / customization / system.

  • Design/Generate usable and effective Wireframes.

  • Ensures that the final documentation accurately reflects the stakeholders negotiated needs and that the resulting changes / customization / system are an accurate reflection of the request to be implemented.

  • Manages the requirements from inception through to post implementation of the system; 1) tracing each requirement back to a specific need and also traced to a function/feature/piece of code in the system being developed and 2) Any changes to requirements during the project lifecycle are reviewed, verified, negotiated, approved and implemented.

  • Determines how to best implement the requested changes / customization / system. This may include working with Development staff, Product Managers, QA staff and / or other Business Analysts.

  • Helps to define Test Plan as well as Tests / Validates developed software solution to ensure that the completed product matches with the business requirements and operates correctly.

  • Assists with diagnosis/troubleshooting of reported problems pertaining to software developed by the Production Technology team.

Required Qualifications:


  • Bachelor degree in a related field

Job Related Experience:

  • Five (5) plus years of experience as a Business Systems Analyst.

  • Must possess excellent verbal and written communication skills to facilitate the eliciting and documenting of information since this position requires extensive communication between technical and non-technical audiences

  • Must have strong Management Tool Experience

  • SDLC experience is required

  • Experience with Wireframing applications

Preferred Qualifications:

  • Print Mail Industry or familiarity with the Fiserv / Output Solutions

  • Must possess strong analytical, organization, listening, observation, and negotiation skills

  • Must have familiarity with: the software development life cycle, software testing and validation methods, and software problem research methods

  • Manage multiple priorities

  • Must be self-directed and highly motivated with the ability to work independently as well as in a team

  • Must have strong planning skills and be detailed oriented

  • Must be able to manage multiple priorities simultaneously

  • SQL and TFS experience

  • Axure or other Wireframing applications

  • Agile development experience

  • CBAP / CCBA Certification

  • CUA Certification

Travel Required:

  • Occasional business related travel (not more than 10-20%) may be required. Frequent or extended travel to Glastonbury, CT office may be required during initial training period, depending on candidate’s previous experience and familiarity with DNA core banking software.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.