Anthem Appeals Representative I *Future Opportunity* Indianapolis, IN in Indianapolis, Indiana

Appeals Representative I Future Opportunity Indianapolis, IN

New

Location: Indianapolis, Indiana, United States

Field: Service Contract Act

Requisition #: 0140070

Post Date: Apr 16, 2018

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care .

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Appeals Representative I

Work Location – Indianapolis, IN

Rate of Pay - $12.62 per hour

*This positing is for future hiring only. *

This is an entry level position in the Appeals Department that reviews, analyzes and processes non-complex pre service and post service grievances and appeals requests from customer types (i.e. member, provider, regulatory and third party) and multiple products (Part A & B) related to clinical and non clinical services, quality of service, and quality of care issues to include executive and regulatory grievances. Primary duties may include, but are not limited to:

  • Reviews, analyzes and processes non-complex grievances and appeals in accordance with external accreditation and regulatory requirements, internal policies and claims events requiring adaptation of written response in clear, understandable language.

  • Utilizes guidelines and review tools to conduct extensive research and analyze the grievance and appeal issue(s) and pertinent claims and medical records to either approve or summarize and route to nursing and/or medical staff for review.

  • The grievance and appeal work is subject to applicable accreditation and regulatory standards and requirements.

  • As such, the analyst will strictly follow department guidelines and tools to conduct their reviews.

  • Analyzes and renders determinations on assigned non-complex grievance and appeal issues and completion of the respective written communication documents to convey the determination.

  • Responsibilities exclude conducting any utilization or medical management review activities which require the interpretation of clinical information.

  • The analyst may serve as a liaison between grievances & appeals and /or medical management, legal, and/or service operations and other internal departments.

  • Requires a High school diploma or GED; up to 2 years’ experience working in grievances and appeals, claims, or customer service, familiarity with medical coding and medical terminology, demonstrated business writing proficiency, understanding of provider networks, the medical management process, claims process, all of the company's internal business processes, and internal local technology; or any combination of education and/or experience which would provide an equivalent background.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.