Pinnacle Entertainment HOUSEKEEPING MANAGER in east chicago, Indiana

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Ameristar East Chicagois known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

Ameristar East Chicago

777 Ameristar Blvd.

East Chicago, IN 46312


Responsible for administering all Housekeeping and Laundry Operations. Fosters adherence to Ameristar’s guest service standards by working closely with Housekeeping and Laundry staff and team members to ensure timely and efficient guest check-in, room cleanliness and condition. The Executive Housekeeper manages the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment by performing the following duties personally or through subordinate supervisors, leads and line level staff.


  • Inspect and evaluate physical condition of establishment and implement corrective action for any deficient areas.

  • Coordinate and administer all housekeeping programs and projects.

  • Manage staff to perform duties to maintain AAA Four Diamond requirements and standards.

  • Establishes standards and operating procedures for housekeeping staff.

  • Assures inspection program is followed for all guest rooms and housekeeping responsible areas.

  • Approves all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.

  • Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.

  • Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.

  • Plans work schedules to ensure adequate staffing levels; adjusts or balances the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service.

  • Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.

  • Resolves service opportunities; communicates with appropriate Team Members and leaders regarding Guest feedback.

  • Interacts with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.

  • Works with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the Guest and Team Member experience.

  • Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.

  • Ensures accountability for all compliance issues, regulations, laws and health requirements as related to hotel operations.

  • Complies with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.

  • Performs all administrative duties as required to successfully manage the department.

  • Responsible for the efficient operation of the Housekeeping and Laundry functions as well as public hotel corridors ensuring 100% guest satisfaction.

  • Enters information via VR & Kronos for payroll processing.

  • Provides direction and support for all staff members in order to achieve department goals and objectives.

  • Coaches and develops Team Members using a consistent, approachable demeanor and clearly articulating expectations.

  • Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.

  • Allocates resources to areas that create value to our guests and to Ameristar.

  • Ensures business objectives, ethics and values of Ameristar.

  • Helps maintain and enhance a safe, secure and comfortable environment for our guests and team members.

  • Ensures that guest problems/complaints are managed in a timely, effective and courteous manner.

  • Supervises training of all Housekeeping and Laundry staff with an emphasis on detail to ensure service levels consistent with Ameristar’s guest service standards.

  • Coordinates cross training between all positions.

  • Responsible for thorough investigation of lost/misplaced guest items and accurate recording of investigation and final disposition.

  • Coordinates recovery efforts with Security and Risk Management.

  • Grants complimentaries for hospitality purposes only.

  • Works to ensure compliance with corporate Internal Audit and SOX requirements.

  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

  • Carries out duties associated with the following positions as necessary: Inspector, Guest Room Attendant, Office Coordinator, Houseperson, and Laundry Attendant.

  • Conducts all key handling in accordance with key handling policy and monitors on a daily basis.

  • Monitors telephone communication via call monitoring system.

  • Works with Front Office and Casino Marketing to ensure timely guest check-in and maximum occupancy.

  • Coordinated VIP arrivals and ensures all arrangements have been confirmed prior to arrival.

  • Monitors volumes to ensure fast, friendly and efficient service.

  • Ensures that all Housekeeping and Laundry Team Members behavior and appearance are in compliance with established policy.

  • Conduct and attends all regular departmental meetings as well as other related meetings.

  • Completes necessary reports in a timely manner to meet deadlines.


Required Knowledge and Skills

  • Public relations, interpersonal skills and team member motivational skills required.

  • Ability to analyze a variety of technical problems resulting from a diverse nature of factors.

  • Computer skills with proficiency in Microsoft Word, Office, Outlook and Excel required.

  • Must be able to work within a smoke-filled environment.

  • Must be able to lift/carry up to 20 pounds, push/pull up to 100 pounds, and possess the mobility and dexterity required to meet the demands incumbent to this position.

  • Must be able to stand/walk 100% of shift

  • Driving record must meet driver eligibility requirements of Ameristar’s insurance policy.

  • Work with LMS and Sterling systems.

  • Skilled in establishing and maintaining effective working relationships with staff and management.

  • Ability to read, write and communicate verbally in English.

  • Should possess the ability to develop and train subordinates in the above.

  • Must be motivated and people orientated and have a keen eye for detail.

  • Must be able to organize, plan and manage.

  • Ability to take a leadership role.

  • Motivated, and work well with others.

  • Ability to sustain a high level of confidentiality and professionalism.

  • Must successfully pass background check.

  • Must successfully pass an alcohol and drug screening.

Required Natural Behaviors

  • Ability to sustain a high level of confidentiality and professionalism.

  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Highly organized and detail-oriented.

  • Strong leadership skills.

Required Education and Work Experience

  • Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience

  • Preferably two (2) to three (3) years’ experience as a Housekeeping Leader in a medium to large hotel (years of experience vary by position)

  • Equivalent combination of education and experience from the combined listed above

Requisition ID2018-31133

PropertyAmeristar Casino Hotel - East Chicago, IN


Position TypeFull-Time