AAA Hoosier Motor Club Travel Agent in Avon, Indiana

AAA Hoosier Motor Club is hiring

Travel Agents

PURPOSE OF POSITION:

Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of preferred travel vendors to members/clients while meeting the highest AAA National Quality Standards

  • Counsels and recommends preferred travel vendors to clients in all aspects of international/domestic travel planning, which includes but is not limited to airline ticketing, cruises, tours, hotel packages, rail tickets, car rentals, travel insurance, passport photos, International Driving Permits/Inter America Driving Licenses;

  • Uses GDS invoicing and cashiering systems to process transactions; has working knowledge of vendor websites;

  • Sells all preferred travel vendors to meet or exceed established goals/quotas set forth by management;

  • Maintains accurate, organized client files; provides necessary documents and conducts post travel communications;

  • Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;

  • Sells Travel Store products and promotes Travel Money products;

  • Actively promotes and processes AAA Credit Cards;

  • Cross sells and refers members/clients to Auto Travel Services, AAA Insurance, and other AAA business lines;

  • Performs accounting duties including ARC reports;

  • Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;

  • Makes outbound telephone calls to members/clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue;

  • Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;

  • Continues to upgrade technical expertise and destination knowledge through training opportunities;

  • Commutes to any Service Center or other off-site working location as directed by management;

  • Additional tasks as assigned.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

  • High School diploma or general education degree (GED)

  • Valid U.S. Driver's License

  • Travel industry experience preferred; not required

SPECIFIC SKILLS REQUIRED:

+ + Accuracy - Ability to perform work accurately and thoroughly.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

  • Dependability - Ability to consistently be at work and on time, follow a variety of instructions. Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.

  • Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.

  • Computer Skills

  • Microsoft Word, Outlook, Internet

ID: 2018-1564

Street: 8100 E. US Highway 36

External Company URL: https://www.hoosier.aaa.com/