AAA Hoosier Motor Club Travel Agent in Avon, Indiana
AAA Hoosier Motor Club is hiring
PURPOSE OF POSITION:
Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of preferred travel vendors to members/clients while meeting the highest AAA National Quality Standards
Counsels and recommends preferred travel vendors to clients in all aspects of international/domestic travel planning, which includes but is not limited to airline ticketing, cruises, tours, hotel packages, rail tickets, car rentals, travel insurance, passport photos, International Driving Permits/Inter America Driving Licenses;
Uses GDS invoicing and cashiering systems to process transactions; has working knowledge of vendor websites;
Sells all preferred travel vendors to meet or exceed established goals/quotas set forth by management;
Maintains accurate, organized client files; provides necessary documents and conducts post travel communications;
Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
Sells Travel Store products and promotes Travel Money products;
Actively promotes and processes AAA Credit Cards;
Cross sells and refers members/clients to Auto Travel Services, AAA Insurance, and other AAA business lines;
Performs accounting duties including ARC reports;
Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
Makes outbound telephone calls to members/clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue;
Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
Continues to upgrade technical expertise and destination knowledge through training opportunities;
Commutes to any Service Center or other off-site working location as directed by management;
Additional tasks as assigned.
High School diploma or general education degree (GED)
Valid U.S. Driver's License
Travel industry experience preferred; not required
SPECIFIC SKILLS REQUIRED:
+ + Accuracy - Ability to perform work accurately and thoroughly.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Dependability - Ability to consistently be at work and on time, follow a variety of instructions. Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.
Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.
Microsoft Word, Outlook, Internet
Street: 8100 E. US Highway 36
External Company URL: https://www.hoosier.aaa.com/