Veterans Affairs, Veterans Health Administration Program Support Assistant (Vet Center) in South Bend, Indiana

  • Duties

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Duties
Summary

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are American's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov

This position is located at the South Bend, Vet Center.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions.

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Responsibilities

The Program Support Assistant (PSA) position is located at the South Bend Vet Center, Readjustment Counseling Service. This positions' purpose is to provide administrative and clerical support to a multi-disciplinary team through counseling services to Veterans with readjustment problems. The PSA will be the only administrative person located on site and responsible for the administrative, fiscal, supply, and support functions for the Vet Center Team with minimal supervisory or lead oversight.

Duties include, but are not limited to, the following:

  • Provide excellent customer service to all Veterans and their significant others/family members who are visiting the Vet Center for services.
  • Provide information about Readjustment Counseling programs to potential clients, families, staff, or other agencies using knowledge of appropriate laws, policies, guidelines, and regulations.
  • Determine which benefits and services the veteran is eligible for and provide information, explain reasons for ineligibility, and suggest alternative sources for the Veteran.
  • Staff the reception area by screening telephone calls, routing calls, and receiving clients/visitors.
  • Maintain records of fund control point activity in the Vet Center and provide Team Leader and Fiscal staff with information required for preparation of yearly budget projections for future operations.
  • Assist Team Leader with recommendations for annual budget.
  • Record and monitor ongoing status of committed and non-committed funds within the several fund control points to ensure balances are within established ceiling.
  • Serve as timekeeper, maintain personnel records and records of leave, process reports, and request forms.
  • Receive and respond to elected officials and representatives of the VA at local, regional, and Central Office levels who visit the Vet Center for oversight purposes.
  • Maintain financial accounting for the Vet Center following established internal procedures.
  • Monitor and track expenditures and obligations in order to ensure appropriate processing of original transactions to include quarterly reconciliation of the budget.
  • As a purchase card holder, input orders into IFCAP, make individual authorized purchases, maintain proper documentation of purchases, and reconcile charges.
  • Resolve disputes of unknown or incorrect charges within established time limits, and use the purchase card complying with all the acquisition regulations, Federal, VA, and local regulations.

Work schedule: Monday through Friday, 8:00 am to 4:30 pm including some non-traditional work hours and occasional weekend hours.

Compressed/Flexible Schedule: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant/ 00091-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report:Not Required

Travel Required

Occasional travel - Occasional Travel may be necessary for training.

Supervisory status

No

Who May Apply
This job is open to…

Status Candidates (Merit Promotion and VEOA Eligibles)

Questions? This job is open to 2 groups.

  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

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  • Assistants, Office
  • Office Assistants

  • Requirements

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Requirements
Conditions of Employment
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Time in Grade Requirement: 52 weeks at GS-05 grade level.
  • Selective Service Registration is required for males born after 12/31/1959.
  • You may be required to service a probationary period.

Physical Demands: The work involves some walking, standing, bending, and carrying of some light items. The work requires the incumbent to be able to move comfortably around the office and when necessary other locations.

Qualifications

To qualify for this position, you must meet all requirements by the closing date of this announcement and you must meet the minimum qualifications as stated in the Classification & Qualifications General Schedule Qualification Standards - Miscellaneous Clerk and Assistant Series, 0303; and Group Coverage Qualification Standards - Clerical and Administrative Support Positions. http://www.opm.gov/qualifications/index.asp

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. *Note: *

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience: Applicants must have 1 year of specialized experience equivalent to at least the

GS-05 level in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or directly related to the work of this position as described below.

*Example of specialized experience would typically include, but not limited to: *

  • Ability to perform the full range of clerical and procedural work of a department.
  • Ability to plan, organize and establish work priorities.
  • Ability to gather, interpret, analyze and utilize information.
  • Knowledge of or ability to use computer word processing database, spreadsheet and other applications.
  • Ability to communicate effectively orally and in writing.

There is no educational substation for the GS-06 level.

TYPING REQUIREMENT: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you MUST be able to type at least 40 words per minute. Applicants must state on your resume the ability to type 40 words per minute to be qualified for this position.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translated directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of Education for Experience: Education is not creditable above GS-06 for most positions covered by this standard.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following competencies based on your application for this position.

Competency 1 – Ability to perform the full range of clerical and procedural work of a department. Competency 2 - Ability to plan, organized and establish work priorities. Competency 3 - Ability to gather , interpret, analyze and utilize information.

Competency 4 - Knowledge of or ability to use computer word process, database, spreadsheet and other applications.

Competency 5 - Ability to communicate effectively orally and in writing.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance

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  • Required Documents

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Required Documents

The following documents are required:

1. Resume - Your resume should include a description of job duties, beginning and ending date (month/year) of employment, and average hours worked per week. Descriptions of job duties must be sufficiently detailed to document the level of your experience.

*2. Responses to the Assessment Questionnaire. *

3. Transcripts - if using education to qualify.

4. SF-50 - Ifyou are a current or former Federal Employee - Most recent SF-50-Notification of Personnel Action.

5. DD214 - Ifyou are a veteran - DD-214–Honorable Discharge/Release from Active Duty (Member 4 copy).

6. SF-15 - If you are a veteran claiming preference - SF-15–Application for 10 point veteran preference (form can be found at: www.opm.gov/forms), VA Regional Office letter –If claiming 10-point veteran preference.

7. VA Disability Rating Letter - If you are a service connected disabled veteran. You can obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center or online.

8. Schedule A Letter - If you are applying under Schedule A - Schedule A Letter Issued from a licensed medical professional (e.g., a physician or other medical professional duly certified by a State, the District of Columbia, or a U.S. territory, to practice medicine); a licensed vocational rehabilitation specialist (i.e., State or private); or any Federal agency, State agency, or an agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

*Faxing Applications or Supporting Documents: *You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2008035.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

  • Benefits for federal employees
  • Healthcare insurance
  • Pay and leave

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, September 29, 2017 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

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Agency contact information
Robert Schultz
Phone

(800)360-8387x72085

Email

ROBERT.SCHULTZ6@VA.GOV

Address

VHA Northern Indiana HCS 2121 Lake Avenue Fort Wayne, IN

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Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) office at OPM
  • Office of Equal Opportunity

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/479614500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 09/15/2017 to 09/29/2017

Salary: $36,611 to $47,598 per year

Pay scale & grade: GS 06

Work schedule: Full-Time - Full Time

Appointment type: Permanent