Robert Half Technology Desktop Support Analyst in MERRILLVILLE, Indiana

Robert Half Technology is currently seeking an Apple Level II Support Technician to become a part of the service desk staff and ensure that users receive excellent service. Our client is looking for a senior IT professional who is polished, articulate and presentable with exceptional customer service skills and proven record in supporting users with diverse levels of experience. Job Duties:

  • A Level II Support Technician to serve as a project lead and break/fix technician for a wide variety of user technologies.

  • Macintosh experience including mid to expert level support of Mac computers, iPhone, iPad.

  • Working knowledge of integrating Macintosh systems into an Active Directory Domain environment.

  • Demonstrated knowledge and ability to remotely manage client systems

  • Understanding Active Directory and network accounts and relationships to effectively support end-users

  • Mac Server experience a plus Duties shall include, but not be limited to:

  • Diagnosing and troubleshooting desktop system, printer and operating problems

  • Consulting and instructing users on hardware and software questions/issues

  • Runs diagnostic tests to isolate system problems and make recommendations for potential solutions

  • MS Office (Windows and Mac) software

  • Mac imaging solutions and ability to create Mac images (Casper, Jamf)

  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

  • Responds to telephone calls, email and dispatched requests for technical support

  • Installs, configure and maintain Mac, PC, peripherals and other end user equipment such as Blackberries, phones, cell phones, PDAs, iPhones and iPads Required Skills:

  • 2+ years MAC XServe support experience required

  • Apple Certified Macintosh Technician (ACMT) a plus

  • Mac administration in a Mac enterprise environment

  • Windows server system administration THIS IS A CONTRACT TO FULL-TIME OPPORTUNITY Interested individuals should apply directly or send their most updated resume to Robert Half Technology provides a competitive health insurance plan to all of its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, and partake in online skills development, holiday pay, 401k, and vacation time.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 01340-0010080788

Functional Role: Desktop Support

Country: USA

State: IN


Postal Code: 46410-5683

Compensation: DOE

Requirements: - Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals - 3+ years related experience - BA/BS degree in Computer Science or technical degree preferred - MS Windows 7 in an Active Directory environment experience - Solid understanding of Mac OS X - Active Directory experience preferred - Expertise in Apple Macintosh