Universal Hospital Services, Inc. Hospital Service Technician Indianapolis IN FT in Indianapolis, Indiana

ARE YOU LOOKING FOR A NEW JOB THAT ALLOWS YOU TO MAKE A DIFFERENCE IN OTHERS\' LIVES AND TO WORK IN THE STABLE HEALTHCARE INDUSTRY?JOB DESCRIPTION: The Hospital Service Technician is responsible for equipment management tasks in the hospital, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning and processing equipment; conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed. KNOWLEDGE AND PHYSICAL REQUIREMENTS * High school diploma or equivalent. * Prior work experience in hospital setting or customer service preferred. * Basic computer skills. * Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required. * Able to lift and/or push 75 pounds. * Able to stand and walk for long periods of time. BEHAVIORAL SKILLS (How the jobholders must conduct themselves with other people.) * Possesses quality orientation with a get it right the first time attitude. * Complies with patient privacy laws in all matters. * Maintains and projects confidence, enthusiasm and a professional image. * Flexible, coachable. * Demonstrates strong communication skills (listening, writing and speaking). * Demonstrates team orientation and shows respect for others. * Proactive and self motivated. * Organized; prioritizes to meet deadlines. * Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. * Maintains a clean and safe work environment. * Customer-focused; willing to go above and beyond. PRACTICAL SKILLS (Tasks that the job holder must be able to do and demonstrate.) * Able to dialogue with clinical staff on the topics of equipment features, functionality, etc. * Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements. * Ensures prompt and courteous service is delivered to all customers in person and in all communications. * Takes customer equipment requests and fills orders within established time line. * Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables. Verifies standby locations on a daily basis. * Picks up, cleans and processes all soiled equipment, preparing it for patient ready use following all UHS and hospital protocols. * Conducts equipment tracking rounds using handheld scanners to capture equipment activities. * Runs reports as required by supervisor and monitors equipment levels. * Records all non-functional equipment that has been reported by customer. * Completes safety inspections/preventative maintenance on equipment (when applicable). * Documents all equipment incidents in occurrence with both UHS and customer policies. * Provides all customer feedback to UHS supervisor in a timely manner. * Performs other assigned duties. DEVELOPMENT Level II * Proficient in the UHS systems and Microsoft Office programs (Word, Excel). * Serves as part of training team for other members in Division/Region. * Serves as a peer advisor to employees. Orients, trains and assigns and checks other employees work, as appropriate. * Certified to complete safety inspections on core equipment within the account. * Possesses strong customer interfacing skills based on relationships established within accounts. * Serves as subject matter expert for key projects in account; e.g., quality indicators, shift lead responsibility. * Demonstrated competency verification on core equipment inspections. Level III * Considered a subject matt