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            Indiana

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            LIDS Help Desk Technician in Indianapolis Indiana United States

            Help Desk Technician LIDS« Back to Search Form
            Details

            Location: IN - Indianapolis Job Type: Information Technology
            Customer Service
            Base Pay: N/A Required Education: Not Specified
            Bonus: Required Experience: Not Specified
            Other: Required Travel: Not Specified
            Employee Type: Full-Time Relocation Covered: Not Specified
            Industry Retail

            Job ID:
            Description

            GENERAL SUMMARY
            Support the processes and procedures in a team-oriented Help Desk environment.
            ESSENTIAL DUTIES AND RESPONSIBILITIES

            * Support the processes and procedures in a team oriented Help Desk environment.
            * Provide regular status report updates to the Help Desk Team Leader.
            * Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise.
            * Investigate, troubleshoot and resolve (in real-time) issues brought to the Help Desk.
            * Provide prompt, thorough and courteous solutions to the issues reported to the Help Desk via phone, e-mail or direct contact.
            * Document the issues reported to the Help Desk along with the resolution in the “Track-It" database.
            * Communicate new or improved solution to Help Desk team members.
            * Provide prompt, courteous follow up on Help Desk Tickets.
            * Complete and close the Help Desk Tickets under your assignment in a timely manner.
            10.Provide on-call and weekend Help Desk support at least one time per month.

            11.Communicate technical solutions to a non-technical workforce.

            12.Support and adhere to all company policies, procedures, and guidelines.

            13.Communicate with employees at all levels of the company.

            14.Other duties as assigned.

            Requirements

            EDUCATION AND/OR EXPERIENCE
            * Associate’s Degree in a computer related curriculum or a minimum of 3 years experience providing Help Desk support to medium sized companies.
            * Ability to communicate technical solutions to a non-technical workforce.
            * Knowledge of the following software systems:
            Windows Operating Systems & User Account Management, Database Systems: (MS SQL Server, MS-Access), Enterprise Applications: Microsoft Office System (Word, Excel, Outlook, PowerPoint), Microsoft Exchange, Internet Explorer, VPN, RAS.

            * Knowledge of the following hardware devices:
            Personal computers & laptops: CPU, keyboard, monitor, mouse. Peripherals: Scanners, Receipt Printers, Laser Printers, PDA. Telephony: Phone Lines, DSL.

            * Strong problem solving and communication skills.
            * Excellent phone etiquette when dealing with internal clients as well as responding in a timely manner.
            * Ability to document Helpdesk solutions for a technical/non-technical audience.
            * Troubleshoot internal applications:
            Retail Point-Of-Sale System (Xstore)

            Loss Prevention Systems (Analytics)

            Warehouse Management Systems (WM, Crystal Reports, Clippership)

            IT Systems (Track-It)

            * Excellent written and verbal communication skills.
            10.Sitting required for up to 90%25%20of the daily work schedule.

            11.Viewing a computer screen for up to 90%25%20of the work time.

            12.Operating a computer keyboard for up to 90%25%20of the work time.

            13.Ability and willingness to travel overnight for training and/or business meetings.

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