Quest Diagnostics Coord, Field Operations - Indianapolis, IN in Indianapolis, Indiana

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Coord, Field Operations in our Indianapolis, IN location.

Schedule: Monday – Friday, 8am – 5pm

Day shift

Full-time, 40 hours weekly

Salary dependent upon experience

REQ # 3785002


Basic Purpose:

  • This position is responsible for assisting the Branch Manager in cost control and overall operations of the Branch Office. Specific duties include, but are not limited to, at direction of Branch Manager identifying the training needs for employees, recruit and train examiners. Coordinate activities with the Branch Manager, including time keeping, Case Management and Quality Assurance. Coordinate with local sales representatives, activities within the Branch Office with guidance from the Branch Manager.

Duties and Responsibilities:

  • 35% Assists Branch Manager to ensure all lines of business (Wellness, ES, ADJ Markets) and other future lines of business are properly handled by the office departments under their charge Branch Manager supervision. Complete assigned tasks and fulfill case orders, events, collections and any future lines of business collection work and sales service expectations within the time frame required by ExamOne. This includes optimizing Examiner Portal schedules, for work and procurement of all necessary onboarding documentation, and providing training and development of staff members. At direction of Branch Manager to discharge ensure daily job functions are completed in an effective and efficient manner as well as auditing workflowauditing workflow processes for inefficiencies. Assisting in answering phones and emails, in the office, providing customer service to all internal and external customers.

  • 25% Assists in training of all employees. Training to include safety procedures and tracking accidents. Reviewing processes in an effort to reduce the risk of accidents. This includes ensuring all employees are trained, re-trained and cross-trained emphasizing excellent customer service in order to provide the highest level of satisfaction to each and every internal and external customer. Training as it relates to systems and devices such as iPad, Portal, ES Collections and any future company driven initiatives.

  • 25% Accountable along with Branch Manager for staying within the Branch operating budget, limited to kits and office supplies. Primarily responsible for the regular operating activities in the Branch Office involving CSR functions. Also completes tasks and projects requested by the Branch Manager.

  • 15% Develops and participates in a quality improvement plan in conjunction with corporate quality improvement to continually evaluate quality and reproducibility of product or service. Ensure WFC is accurate when approving. Obtains any required documentation for missing punches and forward to Branch Manager. Branch Manager will sign off on all WFC time.

  • Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner. Other responsibilities and duties as assigned by Branch Manager

  • Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.

  • Responsible for assisting the Branch Manager in carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

  • Assists Branch Manager with the overall direction, coordination, and evaluation of assigned unit, department, or group. Assistant Branch Managers may provide impute regarding performance management including corrective action, but are not considered direct people managers. As such this role will not provide merit, performance reviews or corrective actions directly to employees.

  • Responsible for training or causing the training of employees and examiners within assigned unit, department or group.

  • Responsible for assisting Branch Manager with the timely and accurate submission of information in accordance with the Attendance Tracking policy.

Supervision Exercised: None

Qualifications: Education Preferred:

  • Bachelor of Arts/Science in Business Management or related experience may be substituted for degree.

  • Or three years’ experience with ExamOne or comparable industry within a specialized area of concentration – either field operations or sales. Work Experience:

  • 2 – 3 years proven experience in client services operations and customer service processes

  • Preferred: Medical background to include phlebotomy. Physical and Mental Requirements:

  • Ability to maintain a professional, respectful and sensitive demeanor in working with staff members and external clients

  • Ability to work in a team environment

  • Detail Oriented

  • Excellent organizational and planning skills

  • Potential leadership skills

  • Ability to motivate and develop individuals Other:

  • Proficient in Microsoft Office

  • Travel may be required to train examiners, attend wellness events and other necessary business related travel.

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email or call 262-439-1939 for assistance or an accommodation.

Job Title: Coord, Field Operations - Indianapolis, IN

Job ID: 3785002

Location: 9302 N Meridian St

Full/Part Time: Full-Time

Regular/Temporary: Regular

City: Indianapolis

State: IN