MacAllister Administrator – Customer Support Agreements in Indianapolis, Indiana

Administer Customer Service Agreements (CSAs) by applying standard jobs associated with preventive maintenance services that are to be performed at agreed upon intervals and pricing. Will be responsible for monitoring the CSAs on a daily basis to ensure all services are being performed according to the CSA and at agreed pricing.

Primary Responsibilities:

  • Enter and maintain the customer contract database for all new and renewed contracts

  • Create work orders for preventive maintenance to be performed

  • Monitor all open work orders to ensure they are completed in a timely manner

  • Ensure description of work is accurate for all preventative maintenance services and provide to the customer on time

  • Ensure service departments are notified of customer’s requests, scheduled services, and service pricing including all standard (flat) rates within customer’s contracts

Occasional Responsibilities:

  • Process all approved extended warranty agreements within CAT warranty database

  • Coordinate with IT any changes required to the service scheduling database

Supervisory Responsibilities:

  • No formal responsibility for supervising others

Required:

  • High School Diploma or GED

  • 2 years or more of experience in customer account management/customer service

Preferred:

  • Associate’s Degree in Business Administration

  • 5 years or more of experience in customer account management/customer service

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Strong multitasking abilities, detail-oriented and self-motivated

  • Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization

  • Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn Blue Bird/MacAllister/Michigan Cat systems

  • Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

  • Ability to work in a fast-paced environment

  • Excellent communication skills, including verbal, written and listening skills

Job ID: 2017-1855

Shift: 1st

External Company Name: MacAllister Machinery Co., Inc.

External Company URL: http://www.macallister.com/