Johnson Controls Tier 2 Support Technician in Fishers, Indiana

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visitwww.johnsoncontrols.comor follow us @johnsoncontrols on Twitter.

Job Description

The technical support specialist will interact with security sales and installation personnel via telephone and email to assist with specification, installation, operation, and troubleshooting of exacqVision hardware and software.

Responsibilities include:

  • Ensure pre-sales and post-sale satisfaction with exacqVision products via telephone and e-mail communication with customers

  • Document all incoming inquiries and support cases

  • Support sales and customer applications

  • Test and or document digital video recording hardware and software

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Required Skills/Qualifications:

  • Advanced experience with computer networking

  • Ability to calmly and concisely communicate with customers

  • Ability to work with minimal supervision

  • AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field.

  • Experience with MS Windows, Linux (Ubuntu), and PC platforms.

    Other desirable skills:

  • Relevant job experience

  • Advanced Ubuntu Linux experience

  • IP Camera experience

  • Experience with digital video capture, compression, or streaming

  • Experience with CCTV security video systems.

Job: *Engineering

Organization: *Bldg Technologies & Solutions

Title: Tier 2 Support Technician

Location: IN-Fishers

Requisition ID: 1718823