Author Solutions Llc Concierge in Bloomington, Indiana
JOB DESCRIPTION The Concierge will be responsible for the customer experience from the point of the author signing the author agreement through the submission of materials to the printer. Ensures superior customer experience while meeting all production timelines This includes reviewing and interpreting the author s instructions, guiding the author through the submission and production process, while answering phone inquires and emails. KEY FUNCTIONS * Handles calls and emails from authors * Reviews author s correspondence for instructions and implementation * Guides authors through submission process and pre-production services * Guides authors through the production process * Ensures timeframes and service levels are met throughout the pre-production and production process * Reviews author materials submitted for completeness and requirements * Collects production fees * Works with designers to meet author expectations * Communicates best practices of publishing industry to authors * Initial and Follow-up Calls * Completes all work within the expected timelines. * Properly documents communication. * Adjusts to changes in processes and directives given by management. * Coordinates with design teams to finalize files for offset print jobs, as needed.Author Solutions, LLC is an equal opportunity employer and considers all qualified job applicants regardless of race, color, religion, creed, gender, pregnancy, sexual orientation, age, national origin or ancestry, marital status, veteran status, union status, physical or mental disability, or any other legally protected status. All employment decisions are made by using standards based on the individual's qualifications as they relate to the particular job opportunity and in furtherance of equal employment opportunity.Employer's Job# J3M6XT6WT9S5QMB6K1PPlease visit job URL for more information about this opening and to view EOE statement.